Thursday, November 22, 2007

Spoilt for choices?

I was just having a chat with one of my candidates and he happens to be a professor and we were talking about our local employment rates and so forth.

Come to think of it, I believe our graduates are spoilt for choices when it comes to IT. Whether or not our graduates is an IT graduate, one could still end up in IT, simply by assuming a support/global support/level 1 support role in a contact centre.

There is abundance too choose from, Datacom, EDS, Microsoft, DELL, DHL and so forth. These names are just at the back of my head. Well, given our industry standards when you apply for a Software Development/Application Developer/Engineer/Solution Specialist you will fetch a salary of about RM1800-RM2000.

In a contact centre, the last I heard that you are able to fetch a groundbreaking RM2000-2200 basic salary excluding your overtime claims and expenditure which can amount to RM 2500-RM3000. Lets take an example, as I am a fresh graduate. I hop on to 'company name' as a Global Support Executive, basic salary of RM2500+allowances wouldn’t that be attractive than say for example a Software Engineer with a basic salary of RM2000. They have excellent working environments, awards and benefits.

I believe this is where our young graduates could be clouded by monetary incentives in determining their career choices. If two separate graduates and one goes to a System Integrator and the other goes on to a contact centre in two years, the salary range differentiation would be drastic. The Global Support Exec. Could be fetching about RM3000-3500 and the other about RM2500-3000. If we fast-forward five years down the road, I believe equilibrium will speak itself loudly.

The Software Engineer after 5 years will be equipped with a lot of certifications. Companies now, as a part of achieving the company KPI, most companies require their employees to undertake two different certifications a year. So that will be ten certifications in five years. Now this contented S/W Engineer will be able to fetch the big bucks but the other graduate would probably be a Level 2-support manager with no career satisfaction. Often enough-through talks and chats with my candidates, THIS IS ALWAYS THE CASE.

I believe that with the growing amount of global competitive players pave their way into Malaysia in making Malaysia their preferred hub for contact centre and services, our unemployment rate will be low. Having that in perspective, our local reputable companies are not only having difficulty hiring competent and good professionals but also are now reluctant to give other graduates a chance.

Over the last year itself I have interviewed about 800-900 fresh graduates and majority came from contact centre backgrounds with one year of experience and expected to be paid the same, regardless of the fact that they had no experience in development and unfortunately have forgotten how to perform their coding as such.

There are financial literacy courses and fund management courses out there, but what about career guidance and career literacy? Once again we need to be mindful.

1 comment:

Anonymous said...


I have a friend interested in switching careers to IT?

We would appreciate if you blog about the general IT work prospects seeing you are in the IT line